Paper: Model as you do : engaging an S-BPM vendor on process modelling in 3D virtual worlds

Have recently had a book chapter "Model as you do : engaging an S-BPM vendor on process modelling in 3D virtual worlds," accepted.  The paper was written with Joel Harman, my Honours student from QUT, and Udo Kannengiesser, Nils Meyer and Thomas Rothschaedl from Metasonic GmbH.  It describes the processes Joel and I went through to implement a virtual world process elicitation tool in conjunction with Metasonic in Germany.  The chapter will be published in "In S-BPM in the Wild – Value Creating Practice in the Field," Springer, Berlin Heidelberg.

QUT eprints entry is here, email me on r.brown@qut.edu.au if you want a copy.

Abstract: Accurate process model elicitation continues to be a time consuming task, requiring skill on the part of the interviewer to extract explicit and tacit process information from the interviewee. Many errors occur in this elicitation stage that would be avoided by better activity recall, more consistent specification methods and greater engagement in the elicitation process by interviewees. Metasonic GmbH has developed a process elicitation tool for their process suite. As part of a research engagement with Metasonic, staff from QUT, Australia have developed a 3D virtual world approach to the same problem, viz. eliciting process models from stakeholders in an intuitive manner. This book chapter tells the story of how QUT staff developed a 3D Virtual World tool for process elicitation, took the outcomes of their research project to Metasonic for evaluation, and finally, Metasonic’s response to the initial proof of concept.

Ross